hope to create a site for
the reference of carpet complaints & problems with information on perhaps what the cause was, why & how they occur. Cleaning instructions and methods.
different styles. The methods used to produce a carpet. All gleamed from trade journals and my own words in order
A sad sad hobby really.) assist others. Here's the place to hopefully find out what the problems are and I also
hope to log cleaning
instructions for various types of carpets by different
manufacturers. I will also reproduce The NEW guidelines as suggested by
the Carpet Council and
what its all about. I also intend to put in links
to other informational carpet
and related sites.
In this way if you do have a problem you will not allow yourself to be fobbed off and will
know and understand more than the average assistant.
If you have any advice or information then please email me. Please
Please NOTE all Articles and
Information are given WITHOUT PREJUDICE. These
pages were created and are maintained entirely for the assistance and reference of myself
and others, I derive no profit from it and no Copyright infringement is intended.
There are many forms of
problems one can experience with a carpet from a yarn, manufacturing and customer point of
view. The main problem occurs in HOW the perceived problem is dealt
The chain of purchase:- Consumer - Retailer
- Wholesaler - Manufacturer - Yarn spinner - Raw material. Can prolong the identification as to
the cause of them and who will be responsible.
The Consumer is usually the only one in the chain with
little to no knowledge but the greatest amount of expectation as to wear and appearance
usually irrespective as to the cost paid for the product.
The Retailer is the main link in the chain. At the
same time the weakest. The Retailer must ensure he is keeping himself abreast of the
latest developments. Independent stores should normally be in a better position to obtain
this information provided the suppliers of the carpet have well informed representatives
who are trained to impart their knowledge.
The reasoning behind this is one of being a skeptic. The
Independent Retailer is just that, Independent. He can normally pick & choose what is
in his premises.
The chain superstore style retailer is in the hands of Head
Office, You will push this product We must clear this range.
Also what has been noticed is that they have the power to push manufacturers down the line
of producing ranges of carpets that are the same or as near as the same colour
occasionally using the same name as a regular established ranges but at lower
The poor consumer trudges around trying to gain competitive
estimates thinking all is the same, probably gained more advise from the independent
Retailer but then bought on price alone.
Hence the expectation on performance is high, the advise
given may have been correct but the consumer has lost, and in the end so has the carpet
business as a whole for trying to be too clever by half.
The Retailer must ensure that all staff are trained to a
high standard in order that they may impart advice based on the information they must try
to extract (sometimes its like pulling teeth ) from a consumer who is reticent in
wanting to discuss his / her situation, requirements and expectations on a purchase they
usually have to make rather than want to
The majority of problems do not interest the customer as they are not interested
in what the potential problems are and perhaps how they occur.
Any way enough of my ramblings, I hope you enjoy my site.