Limited 10-Year Fiber Loss from Abrasive Wear Warranty
"Fiber Loss from Abrasive Wear" is defined as actual
loss of fiber, due to abrasion, from the surface pile of the
carpet. DuPont warrants to the original commercial purchaser,
for a full 10 years after proper installation, that the surface
pile of DuPont Certified Carpet of XTI® nylon will
not experience fiber loss from abrasion by more than 10% in any
area except stairs. DuPont will repair any area of the carpet
that does not perform as warranted. If repair cannot be
reasonably made, DuPont will replace the affected area or
reimburse the original purchaser according to the terms set
forth under the "General Terms and Conditions" of
these warranties.
This limited 10-year warranty on fiber loss
from abrasive wear is not a warranty on matting and crushing or
on "watermarking." All carpets will mat or crush to some degree, simply because
carpet, as a floor covering, is subjected to very high dynamic
pressure as people walk on the carpet surface. However, such
conditions do not constitute loss in face fiber weight. In
addition, this Warranty excludes such things as damage from
tears, pulls, cuts, pilling, shedding, burns, pets, chairs with
roller coasters, carts with wheels, or damage due to abuse by
any athletic equipment such as roller skates, ski boots or golf
shoes.
"Watermarking" is a well-recognized
optical phenomenon caused by irreversible changes in pile
orientation in random areas in cut-pile carpets. It can occur in
carpets of all fiber types (i.e., wool, nylon, polyester,
polypropylene, etc.) and is not considered a fiber-related
problem. Hence, DuPont does not guarantee that carpets made from
our fibers will not watermark.
Damage caused by improper installation,
defects in carpet manufacturing, and damage from improper
cleaning methods and materials are also excluded.
Limited Lifetime Antistatic Warranty DuPont warrants to the original commercial purchaser, for
the life of the carpet, that DuPont Certified Carpet of XTI®
will not generate static greater than 3.5 kilovolts (using AATCC
Test 134). DuPont will repair any area of the carpet that does
not perform as warranted. If repair cannot be reasonably made,
DuPont will replace the affected area or reimburse the original
purchaser according to the terms set forth under the
"General Terms and Conditions" of these warranties.
General Terms and Conditions
Only first-quality carpets (not seconds or
irregulars) of 100% DuPont XTI® fiber can earn
the name DuPont Certified Carpet of XTI®
solution dyed nylon and be warranted.
These warranties apply only to indoor
commercial installations where the carpet has been properly
installed and in accordance with acceptable industry
standards.Ü
These warranties apply only to carpet
purchased after 3/1/91 and are nontransferable.
DuPont requires the original sales receipt
or other documentation acceptable to DuPont that
demonstrates proof of purchase and installation date;
original commercial purchaser must present proof of purchase
prior to warranty service.
The original purchaser shall reasonably
cooperate with DuPont in its efforts to perform its
obligations under these warranties.
These warranties exclude carpet that has
been put to abnormal use or conditions, or abused in any
way. "Abnormal use or conditions" includes, for
example: water damage from broken plumbing, storm or flood
damage, damage from improper cleaning methods or materials,
damage from improper maintenance, and others.
"Abuse" is any use of the carpet that is
unreasonable considering the circumstances, the carpet's
materials of construction, and the normal and expected uses
of carpet in a commercial installation.
These warranties are voided if
DuPont-recommended carpet care and cleaning instructions are
not followed. A DuPont representative can help you with
carpet care and cleaning information; call 1-800-4DUPONT
(1-800-438-7668). Or Contact
Us by email.
DuPont will repair any area of the
carpet that does not perform as warranted. If repair cannot be
reasonably made, DuPont will replace the affected area
of the carpet or reimburse the purchaser according to
the following text. The choice between replacement and
reimbursement is solely that of DuPont.
If replacement is necessary, DuPont's
responsibility under these warranties is limited to the cost
of the replacement carpet and the necessary and reasonable
costs to remove the original carpet and install the
replacement carpet. Removal and replacement costs do not
include costs for moving furniture and equipment, lost
productivity, disruption of business, or other incidental or
consequential expenses. If the identical carpet is not
available for replacement, DuPont will provide carpet of
comparable quality and color. In any event, DuPont's
responsibilities are limited to the original purchase price of
the carpet and its installation.
In the event DuPont elects to reimburse
the original purchaser instead of replacement (which is solely
at DuPont's discretion), DuPont will pay for removal of the
carpet from the affected area of the commercial installation
and will reimburse the original purchaser the cost of the
carpet. Cost is defined as the purchase price plus
taxes (if applicable) of the original carpet (affected area
only) actually paid to the dealer by the original purchaser of
the carpet. Original installation costs, padding, finance
charges, delivery charges, cleaning or maintenance costs, or
other incidental expenses of any variety are specifically
excluded.
This warranty is in lieu of all other express
warranties that now or hereafter might arise with respect to
this product. Any and all implied warranties including,
without limitation, the implied warranties of merchantability
and fitness for a particular use are expressly excluded.
DuPont is not responsible for incidental or consequential
damages.
These warranties apply only to carpet
installed in the continental United States, Alaska and Hawaii.
ÜCRI-104 "Standard for Installation of
Textile Floorcovering Materials." This industry-accepted
bulletin is published by the Carpet & Rug Institute.
For further information about DuPont Certified
Commercial Carpets, call 1-800-4DUPONT (1-800-438-7668).
For warranty service, write to:
DuPont Commercial Flooring
Attn: Fiber Warranty Services
Two TownPark Commons
Suite 400
175 TownPark Drive
Kennesaw, GA 30144
You must include original sales receipt or
other document showing date of purchase, carpet manufacturer and
style name in your letter.
