Tel No :
..........................................................................
Fax No :
.........................................................................
RETAILERCONSUMER
Name:..............................................................................................
Name :
.....................................................................................
Tel
No:..............................................................
Home Tel No: ...................................................................
:Fax No:............................................................
Business Tel No:........................................ Ex:...............
Inspected
By:........................................................................ Date:
.............................
Any directions to address:
..............................................
Position in Company:
...........................................................
...............................................................................................
Number of occupants: .....................................................
and
pets / type:............................................ Type of vacuum
cleaner:............................................
HISTORY OF
COMPLAINT
CARPET DETAILINSTALLATION
Range Name:.............................. Carpet laid by: RETAILER / FITTER / CONSUMER
Colour:................................................
Method of
fitting:...........................................................
Backing:.............................................
Type of
underlay:...........................................................
Manufacturer / Supplier invoice No: ................................
Subfloor:........................................................................
Dated:........... ............
............
Method
of installation:.................................................
Style (Tufted,Woven,Foam,Felt etc................................
Seaming method:...........................................................
Size of area
affected:.......................................................
Date
fitted:.....................................................................
Total carpet
ordered:....................................................... Area
under complaint: .................................................
NATURE AND EXTENT OF
COMPLAINT. .......................................................................................................................................................................................
Was advice on shading given at the point of sale? YES /
NO.................................. Was advice on colour matching given ? YES /
NO..........................
REPORT OF ON-SITE
INSPECTION
Has the carpet been anti-soil or anti-stain treated? YES / NO ( If Yes what
product)........................................................................
Does the carpet appear to have received good /
regular maintenance? YES /
NO........................................................................
Has the carpet been cleaned since installation ?
YES / NO ( If Yes who ) :
.......................................................................
If so, by what method :
..............................................................................................................................................................................................................................
QUESTIONS APPLYING TO STAIR CARPET
Was sufficient material supplied to enable the carpet to be moved periodically to
equalise wear? YES / NO
Type of staircase and if particularly
awkward:
......................................................................................................................................
Method of fixing :
.......................................................................................................................................................................................
DESCRIPTION OF PROBLEM:
...........................................................................................................................................................................................................
What action
should or has been taken:
.......................................................................................................................................................................
